1. Who We Are
We are viridellenaturals.com, a UK-based business.
Contact email: viridellenaturals@gmail.com
We are the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following personal data:
- Newsletter signup: your name (optional) and email address.
- Contact forms: your name, email address, and any other information you choose to provide in your message.
- E-commerce store: name, email address, billing/shipping address, phone number, payment details (processed securely by our payment provider), and purchase history.
- Technical data: IP address, browser type, and cookies (see section 7).
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries.
- Send you newsletters if you have opted in.
- Process and deliver your orders through our e-commerce store.
- Maintain and improve our website and customer service.
Lawful bases: We process your data under UK General Data Protection Regulation lawful bases including consent, contract, and legitimate interests.
4. Sharing Your Data
We only share your data with trusted third-party service providers when necessary, including:
- E-commerce platform and payment processors
- Email newsletter platform
- Website hosting provider
They are only permitted to use your data as instructed by us and must keep it secure.
5. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal or accounting requirements.
6. Data Security
We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access.
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Analyse site traffic
- Remember your preferences
- Support our e-commerce functionality
You can set your browser to refuse cookies, but some features of the site may not function properly. For more details, see our Cookie Policy
We comply with the Privacy and Electronic Communications Regulations (PECR) and obtain consent for non-essential cookies.
8. Your Rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
9. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be posted on this page.
Cookies
Last updated: 12/09/2025
1. What Are Cookies
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to provide a better browsing experience, and to provide information to site owners.
2. How We Use Cookies
We use cookies and similar technologies on our website to:
- Remember your preferences (e.g. language, region)
- Enable basic site functionality (like the shopping cart on our e-commerce store)
- Analyse site traffic and usage (using analytics tools)
- Provide a personalised experience and marketing (if you have consented)
3. Types of Cookies We Use
| Type | Purpose | Examples |
|---|---|---|
| Strictly Necessary | Required for the site to work (cannot be disabled) | Session cookies, shopping cart cookies |
| Functional | Remember your settings and choices | Language preferences |
| Analytics/Performance | Help us understand how visitors use our site | Google Analytics |
| Marketing/Advertising | Track activity across sites to show relevant ads (only with your consent) | Email marketing platform cookies |
4. Managing Cookies
When you first visit our site, we will ask for your consent to place non-essential cookies on your device.
You can change or withdraw your consent at any time by:
- Adjusting your browser settings to block or delete cookies
- Using the cookie banner/settings tool on our site
Please note: Blocking some types of cookies may impact your experience on our website.
5. Third-Party Cookies
Some cookies on our site are set by third parties (e.g. analytics or advertising partners). We have no control over these cookies. Please refer to their privacy policies for more information.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
7. Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: viridellenaturals@gmail.com